Shipping Policy

Canadian customers ordering from herscheltrip.shop can use this page to review dispatch estimates, tracking, and delivery charges.

Canadian destinations and shipping cost

We ship to customers in Canada. Free standard delivery is available across Canada without a minimum order value.

Order preparation and estimated transit

Order preparation typically takes between one and two business days. Standard delivery transit is estimated at 4–6 business days from dispatch. Expect a typical total timeline of 5–8 business days, counting processing and shipping. The stated schedule is not a promise of a fixed arrival date and may be affected by weekends, holidays, weather, peak demand, remote areas, or carriers.

Tracking updates and parcel concerns

Tracking information is shared by email once provided by the carrier. Initial tracking events may take a while to show online. For a stalled or exception scan, reach out with your order details. Notify us quickly if you believe the shipment is lost or the parcel is damaged.

Correcting a delivery address

Address changes are time-sensitive: tell us immediately. We can submit a correction request only while the order is still being prepared, and the carrier may refuse it.

Import charges and checkout taxes

The store covers applicable Canadian import costs, including duties, taxes, customs clearance, and brokerage; customers should not face an extra import charge on delivery. Any applicable sales taxes or other amounts collected at checkout will be shown before you submit your order.

Returns

For a return or exchange, see our Returns & Refunds policy and wait for authorization and return instructions before shipping an item. The business mailing address is not a return address.

Contact

For shipping help, email support@herscheltrip.shop or call +1 (206) 577-0134 with your order number. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).