Contact Us

Customers who need assistance with a herscheltrip.shop purchase can reach the store using the information below.

Business and service area

We are a U.S.-registered online retailer serving customers in Canada.

Contact channels

For questions about an order, parcel, return, payment, or product, send a message to support@herscheltrip.shop or call +1 (206) 577-0134. Mention your order number and the email address used to place it. Do not disclose complete card credentials or account passwords.

Customer service hours

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). Requests received after service hours move to the next business day’s queue. Replies may take longer during holidays or high-volume periods.

Business mailing address

11089 Coleman Rd, Gulfport, Mississippi, 39503, United States. This mailing location is for correspondence, not in-person visits or product returns. Please do not ship merchandise to it.

Returns

Please arrange the return with customer service first. Approved requests receive the correct U.S. return destination and prepaid label or equivalent free method.

What to include

For an order issue, provide the order number, item, and a short description. For damage or an incorrect item, include clear photographs of the product and packaging where practical.