About Us

The herscheltrip.shop storefront serves customers in Canada through online ordering and customer-care channels.

About this online store

We are a U.S.-registered online retailer serving customers in Canada. We provide product listings and online checkout for Canadian shoppers, together with customer-service support.

Ordering and customer assistance

Checkout contact details are used for order notices and information about delivery progress. We offer free standard shipping throughout Canada with no minimum purchase and publish estimated processing and transit times in our Shipping Policy. Our contact channels handle questions about orders, parcels, payments, exchanges, and refunds.

After-sale support

Contact us before sending a return. Approved returns are directed to our designated U.S. returns centre, and the store covers the approved cross-border return costs described in our Returns & Refunds policy. Our U.S. business mailing address is not a return location.

Contact

Email support@herscheltrip.shop or call +1 (206) 577-0134. Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time). See Contact Us for the business correspondence address and the correct way to request a return.