Returns & Refunds

This page sets out the return options available for orders placed at herscheltrip.shop, including how approval and refunds work.

Eligibility and the 30-day deadline

Please submit return or exchange requests within 30 days of delivery; a change of mind is covered too. Start by contacting customer service; wait for authorization before sending merchandise. If a particular product has a return limitation, we will disclose it before purchase when allowed. This does not reduce statutory consumer rights.

Return request and authorization

Email support@herscheltrip.shop with your order number, the item you wish to return or exchange, and your preferred resolution. We assess each request and, once approved, send instructions together with a prepaid return label or another no-cost method. Once approved, send the item only to the U.S. return facility we designate. Do not use another address or the business address without our written instructions.

Item condition and exchanges

To help us match and inspect the return, send the item with its included parts where reasonably possible and add your order reference. This is not a waiver of legal rights. No restocking fee is added when a return is approved. When a replacement is unavailable, we will reach out with the alternatives available for your order.

Who pays return costs

An approved return is sent using a prepaid label or another free service. The store bears the return freight and related duties, customs, brokerage, and processing charges.

If an order arrives with a problem

If an item arrives damaged, defective, incorrect, incomplete, or not as described, contact us promptly with your order number and clear photographs where practical. Our team will assess the problem and determine a suitable remedy, which can include replacing the item or refunding it.

Refund route and timing

Following receipt and inspection of an authorized return, allow up to 10 business days for us to process the refund to the payment method used. After we issue the credit, the bank or card issuer can take 5–10 more business days to display it. If a refund has not appeared after that time, contact your payment provider and then contact us with your order number.

Contact

For return or refund help, email support@herscheltrip.shop or call +1 (206) 577-0134. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).